At ZYNTHERALIX, we strive to ensure complete satisfaction with your purchases. If you need to return a product, please review our returns policy below.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns are accepted within 30 days of purchase.
Certain items are exempt from being returned, such as:
To initiate your return, please contact our customer service team at [email protected] to receive a Return Merchandise Authorization (RMA) number. Include this number on the outside of your return package.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [email protected].
To return your product, please mail it to: ZYNTHERALIX, 123 Innovation Drive, Suite 100, Tech City, TX 75432, USA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.